Greivances Systems

What We Offer

As a part of its e-governance consulting services, CLUTCHi provides hosted grievance management system. Our unified solutions for complaints, grievance and conflict resolutions can help government and public sector agencies to be more proactive and efficient in their routine tasks of public service.

In the dynamic world of business, organizations are using modern technologies to track customer feedback, complaints and suggestions – this helps to understand the strengths and shortcomings of their offerings and take active steps for improvement. Innovative technology can also used to improve the efficiency of government agencies. But the challenges that make operation of grievance management system difficult include:

1. Tight budget

   Limited and tight budget to create a tech rich system.

2. Data security issues

   Data security issues in deployment of grievance management solutions.

3. Mobility solutions

   Inability to deploy grievance management software across multiple platforms/devices.

4. Designing and Deploying

   Inadequate resources for designing and deploying an effective grievance system.

CLUTCHi understands the complexities of public services in GCC region – the population here comprises citizens and expatriates from different socio-economic backgrounds. This is why we deploy multi-lingual but unified grievance management systems to speedy resolution of complaints and conflicts. Our solutions in this domain include:

1. Web Based Grievance

   Web Based Grievance Management System.

2. SMS Based Grievance

   SMS Based Grievance Management System.

3. Mobile Inspection

   Mobile Inspection Management System.

4. Tracking System.

   GPS Based Vehicle Tracking System.

5. IVR Based Helpline.

The CLUTCHi Advantage:

Team CLUTCHi pairs the most powerful functionality with best-of-breed IT security to develop efficient grievance management systems in GCC. Aspects such as effective communication, secure access, confidentiality of complaints, and protection for whistleblowers are fully taken care of. We aim to give our esteemed clients and the end users the benefits of

1. Convenience of status enquiry.
2. Increased responsiveness.
3. Flexibility of registration.

   Flexibility of anytime-anywhere registration.

4. resolutions of complaints

   Speedy resolutions of all complaints.

Speak to your customer support executive now to know more about our grievance management system services in Dubai – UAE, Jeddah & Riyadh – Saudi Arabia, Doha – Qatar, Texas – U.S., and Mumbai – India.